Can Your Products Pass the "Midnight Test"? Business Articles | November 21 Cheap Terry Mills Shirt , 2007 Gaining an understanding of how your customers might want (or need) to use your products and services can guide you in creating offerings that help people succeed in many situations and circumstances. Whether you are developing a product or service for mass consumption, or creating a customized solution for a client, imagining how your audiences will consume your material can make all the difference between their success and failure.
As you can probably imagine, providing value to customers doesn't occur by accident. It results, to a large extent, from carefully considering the conditions or circumstances under which people might want -- or need -- to use what you have to offer.
Whether you are developing a product or service for mass consumption, or creating a customized solution for a client, imagining how your audiences will consume your material can make all the difference between their success and failure.
This article explores ways to anticipate a range of circumstances of use Cheap Joe Dumars Shirt , and why it's so important to predict the possible consequences and ripple effects of your customers' potential inability to succeed.
For example, if customers can't use your offerings properly, will they simply be frustrated or delayed, or could they also be at risk for losing their own clients, customers, profitability, credibility, respect Cheap Ben Wallace Shirt , health, safety, or other vital outcomes?
Routine circumstances involve the range of normal or typical modes in which people would consume your offerings. These might occur during the day, in perfectly sunny, non-stressful conditions, with access to plenty of help and support in case anything goes awry. These situations might occur:
-- Exercising, such as when walking the dog, bicycling, or jogging
You can support people's routine circumstances by providing multiple delivery modes -- such as print, Web Cheap Tracy McGrady Shirt , audio, and video -- that cater to different learning styles and situations in which customers might use your products.
Non-routine circumstances are the abnormal, unusual, or even extreme conditions under which people might need to interact with any of your products, information, systems, or services, including:
-- High-risk or non-optimal scenarios Cheap Allen Iverson Shirt , such as during power outages or fluctuations, using incorrect tools, with insufficient resources or training, or with a substandard infrastructure.
-- Difficult or remote situations, such as in inclement weather, off-hours, or in isolated locations, when it would be hard to address customer concerns or provide assistance if something failed. These include situations in which customers might be working late into the night. They might realize at midnight Cheap Reggie Jackson Shirt , for instance, that they can't complete a critical step in a process, or need some other kind of fundamental help with your product.
So, in non-ideal situations such as these, how would your products and services respond? Would they be able to complete the action flawlessly, or, almost as ideally, halt the action intelligently and harmlessly and let your customers know what to do next?
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